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Order Status

Order Status

Hi JINS Family, We wanted to let you know that we're currently experiencing delays processing and shipping orders from our warehouse due to Omicron. Glasses may take longer to arrive than expected, but we promise we're working as quickly as possible to get them to you.

Special Orders

Special orders may take about 4 weeks after prescription verification is completed.

What are Special Orders?

  • JINS SCREEN HEAVY USE, tinted, progressive, photochromic, and polarized lenses
  • JINS SCREEN Regular Use with high prescription
  • Standard clear lenses with high prescription
  • Contact our Customer Support if you want to find out if your order will be special or not.
  • Waiting for Prescription or RX Verification

    Up to 1 Business Day*

    *You will skip this status if you select Non-prescription lenses OR you are a returning customer and already have a valid prescription saved in your account.

    If you chose email prescription later, please email us as soon as possible so that we can get started with your order!

    If you have uploaded your prescription or chose have JINS call your doctor, we will work on verifying your prescription. We may contact you regarding insufficient or invalid information.

  • Pending Processing

    Up to 1 Business Days

    Now your order is awaiting “Special Order” (Waiting for Lenses).

  • Waiting For Lenses

    Up to 2 Weeks

    Your lenses have been special-ordered. Special lenses may take up to 10 business days for us to receive from our lens vendor.

  • Processing

    Up to 10 Business Days

    Once your frame and lenses are set, we will start manufacturing process in our lab.

  • Complete

    When completed, your new JINS glasses will be shipped to you. It may take 1-3 days in transit depending on your location.

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In-Stock Orders

In-stock Orders may take up to a week after the prescription verification is completed.

What are in-stock orders?

  • Non-prescription clear lenses (Plano)
  • Single-vision clear lenses with mild prescription
  • JINS SCREEN DAILY USE lenses with mild prescription
  • Non-prescription JINS SCREEN DAILY USE lenses
  • Orders that are not classified as “Special Orders” or “Sunglasses”
  • Waiting for Prescription or RX Verification

    Up to 1 Business Day*

    *You will skip this status if you select Non-prescription lenses OR you are a returning customer and already have a valid prescription saved in your account.

    If you chose email prescription later, please email us as soon as possible so that we can get started with your order!

    If you have uploaded your prescription or chose have JINS call your doctor, we will work on verifying your prescription. We may contact you regarding insufficient or invalid information.

  • Pending Processing

    Up to 1 Business Days

    Now your order is awaiting “Special Order” (Waiting for Lenses).

  • Processing

    Up to 2 Weeks

    Once your frame and lenses are set, we will start manufacturing process in our lab.

  • Complete

    When completed, your new JINS glasses will be shipped to you. It may take 1-3 days in transit depending on your location.

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Sunglasses Orders

Sunglasses may take up to 1 week until completion.

What are Sunglasses Orders?

  • Non-optical frames that are already made.
  • If you ordered an optical frame with sunglasses lenses option, please refer to Special Orders.
  • Pending Processing

    Up to 1 Business Days

    Your order is now awaiting "Processing".

  • Processing

    Up to 5 Business Days

    Your order is now awaiting "Processing".

  • Complete

    When completed, your new JINS glasses will be shipped to you. It may take 1-3 days in transit depending on your location.

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