Warranty

We want you to know we stand by our products. Rest assured, we have an honest warranty policy to show you that. Here it is, simply put:

• Lenses will be covered one-time only for 1-year against all manufacturer defects.
• Frames will be covered one-time only for 1-year against all manufacturer defects.

Note: Scratches, heat and/or physical damage, lost item or tampering with our products (e.g use of glue) are not covered.

If you find that you need to use our warranty, please head to your nearest JINS store or contact us at any time. We'll be happy to help.

$20 Off - New Customer Sign Up

• Applicable to online orders only. Not valid in-store.
• Receive $20 off your first order on jins.com. To receive $20 off discount, you must enter your unique one time use coupon code at checkout. Must make a minimum $80 purchase for code to be eligible.
• Can be used only once per customer. Cannot be combined with any other promotion or discount. No cash value. Non-transferable.
• Does not apply to special products, collaboration frames, and limited releases. Does not apply to Sale items.
• May not be applied retroactively, combined with other offers, or applied to returns. Cookies must be enabled by your browser. Valid only in the U.S.
• By subscribing to our newsletter, you agree to receiving email communication from JINS on promotional offers and other communication.
• JINS reserves the right to cancel or extend the promotion at any time.
• Questions? Please contact us via chat support or email support@us.jins.com

All Prices Include Free Lenses

• Applicable for clear single-vision lens option only. For optical frame purchases only. Clear lenses with high prescriptions are special order and will take 2 weeks. Please check out our How It Works page for more details.
• Questions? Please contact us via chat support or email support@us.jins.com

Auto-Cancelling Orders without Reply

• All customers are responsible for submitting their valid prescription and/or pupillary distance information after placing their order.
• If customer fails to reply within 7 days of our reminder email, we have the right to cancel your order automatically. Refunds will be issued accordingly.

Promotional Offer Terms and Conditions

• From time to time, JINS may offer special promo codes or other discount offers, including but not limited to personal discount codes. Any such codes or offers are subject to these Terms, plus any additional terms in the offer, including any expiration date.
• JINS reserves the right to modify, suspend, or terminate any promotional offer at any time via posting notice of the change on jins.com.
• Any promo code or offer provided directly by JINS to a person - whether via email, website pop-up, or otherwise - is valid only for that individual.
• Promo codes and offers are non-transferrable.
• Frames from exclusive collaborations and limited releases (e.g. Naruto Collection) cannot be used with promotional codes.
• Any redistribution, sale, or other use - including but not limited to any attempted posting or sale via internet coupon-sharing sites or services - is not authorized and voids the offer.
• Unless otherwise stated in the offer, promo code, and offers cannot be combined with any other offers, and are not valid on prior purchases.
• No responsibility is assumed for any interruption or failure of electronic communications.
• JINS reserves the right to disqualify any person found tampering with or abusing any aspect of any promo code or offer, or who otherwise is not compliant with these Terms or any other terms applicable to any promo code or offer, as solely determined by JINS.
• Questions? Please contact us via chat support or email support@us.jins.com

User Generated Content

Terms of Use for User Generated Content (“UGC Terms of Use”) describe the terms and conditions under which JINS may use the content created and publicly posted by you, as more specifically identified and described in the message JINS sent you via the social media platform on which such content appears referring you to these UGC Terms of Use. Such content shall be referred to herein as the "User Generated Content."

IMPORTANT NOTICE — THIS IS A BINDING CONTRACT

By Replying #YesJINS, You (“You”/”Your”) Are Entering Into An Agreement With JINS And Agree To Be Bound By These UGC Terms Of Use, Without Limitation Or Qualification. JINS Reserves The Right To Modify These UGC Terms Of Use By Posting New Versions Thereof, As Well As The Right To Provide Additional Notice Of Material Changes, Which Modifications And Changes Will Be Effective Immediately.

LICENSE

For good and valuable consideration, the receipt and sufficiency of which is hereby acknowledged, You hereby irrevocably grant to JINS, as well as its respective licensees, successors and assigns (herein collectively called the "Licensed Parties"), the worldwide, perpetual, fully-paid, royalty-free, sub-licensable right to use, publish, broadcast, post online, and copyright (i) Your name, voice, picture, portrait and likeness ("Name and/or Likeness") as such Name and/or Likeness appears in or in connection with the User Generated Content and (ii) the User Generated Content in and in connection with advertising, marketing and promoting JINS, its products and services, or its sponsored events, in whole or in part, by any and all means, media, devices, processes and technology now or hereafter known or devised throughout the universe. You understand and acknowledge that JINS may modify the User Generated Content for formatting, navigational, integration or other purposes, but such modifications will not materially distort such User Generated Content.

No advertisement, promotional media, or other material in any media containing Your Name and/or Likeness related to the User Generated Content need be submitted to You for any further approval for use by the Licensed Parties, and the Licensed Parties shall be without liability to You for any distortion or illusionary effect resulting from the publication of Your Name and/or Likeness.

Notwithstanding the above, the Licensed Parties will have no obligation to make any use of any of the rights granted by You. JINS use of the User Generated Content or Your Name and/or Likeness does not imply any endorsement of or any affiliation with You.

YOUR REPRESENTATIONS OF OWNERSHIP

You acknowledge and agree that:

• You are not a minor;
• You have the full right, power and authority to grant the rights described in these UGC Terms of Use;
• The User Generated Content was created by you or you own or control all rights in such User Generated Content, such that you have all necessary licenses, rights, consents and permissions to publish the User Generated Content and to grant the rights granted herein, including permission from all person(s) appearing in your User Generated Content;
• The exercise by JINS of its rights under these UGC Terms of Use will not violate the rights of any third party or any applicable laws, rules or regulations, including, without limitation, consumer protection, privacy, copyright, trademark and trade laws;
• The User Generated Content does not contain any worms, viruses or other code deemed harmful to JINS or JINS users; and
• The User Generated Content is not, in JINS reasonable discretion, libelous, defamatory, obscene, pornographic, abusive, indecent, threatening, harassing, hateful, or offensive or otherwise unlawful.

LIMITATION OF LIABILITY

To The Fullest Extent Permissible Under Applicable Law, JINS, Any Third Party Sublicensee Of JINS, And Its And Their Respective Officers, Directors, Employees, Contractors And Agents, Are Not Liable For Any Direct, Incidental, Consequential, Special, Indirect, Punitive Or Similar Damages Arising Out Of Or Resulting From These Ugc Terms Of Use, Including Without Limitation, Damages For Harm To Business, Lost Profits, Lost Savings, Or Lost Revenues, However Such Damages Are Caused And Whether Based In Contract, Tort (Including Negligence) Or Any Other Theory Of Liability. The Foregoing Limitations Shall Apply Regardless Of Whether You Have Been Advised Of The Possibility Of Such Injury, Damages, Losses Or Expenses.

INDEMNITY & RELEASE

You agree to indemnify, defend and hold JINS, its agents, suppliers, licensees, successors, or assigns, and/or its and their respective officers, directors, employees, contractors and agents (collectively, the "Indemnified Parties") harmless from and against any and all damages, liability, claims, actions, demands and costs (including, without limitation, reasonable attorneys’ fees and costs of settlement) arising out of any breach by You of these UGC Terms of Use.

Without limiting anything set out above, You hereby release each of the Indemnified Parties from all damages, liability, claims, actions, demands and costs of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with these UGC Terms of Use.

If You are a California resident, you expressly waive California Civil Code §1542, which says: "A General Release Does Not Extend To Claims Which The Creditor Does Not Know Or Suspect To Exist In His Favor At The Time Of Executing The Release, Which If Known By Him Must Have Materially Affected His Settlement With The Debtor."

You irrevocably and unconditionally waive (and agree not to enforce) all rights in the User Generated Content, including without limitation any moral rights or equivalent rights which You may otherwise have under any laws now existing or which become law in the future in any part of the world.

If requested, You will sign any documentation in such manner and at such location as may be required to protect, perfect or enforce any of the rights You have granted to JINS under these UGC Terms of Use.

Miscellaneous

You agree that if JINS does not exercise or enforce any legal right or remedy which is contained in these UGC Terms of Use (or which JINS has the benefit of under any applicable law), this will not be taken to be a formal waiver of JINS rights and that those rights or remedies will still be available to JINS.

If any court of law, having the jurisdiction to decide on this matter, rules that any provision of these UGC Terms of Use are invalid, then that provision will be removed without affecting the rest of the UGC Terms of Use. The remaining provisions of these UGC Terms of Use will continue to be valid and enforceable.

JINS reserves the right to alter these UGC Terms of Use without advance notice by posting a revised UGC Terms of Use. Accordingly, You should review the UGC Terms of Use each time You grant permission or authorization to feature Your User Generated Content.

Mobile Message Service Terms and Conditions

The JINS mobile message service (the "Service") is operated by JINS Eyewear US, Inc. (“ JINS ” , “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to JINS’s SMS/text messaging service, you agree to receive recurring SMS/text messages with service-related and promotional messages, including promotions, specials, and other marketing offers (e.g., cart reminders) from and on behalf of JINS via text messages through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology.

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with JINS. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply from your wireless provider. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

If you opt into Marketing messages, you will receive marketing and promotional messages including cart reminders.If you opt into Updates messages, you will receive order updates, account alerts, and other account related information.You may opt-out of the Service at any time. Text the single keyword command STOP to 44279. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other JINS mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms. For Service support or assistance, text HELP to 44279 or email support@us.jins.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

By opting in to receive text messages from JINS, you may receive service-related and marketing messages, including order updates, alerts, and information about JINS’ promotions, offers, and new products or services. Message frequency varies.

You can cancel this text message service at any time. Just text "STOP" to the short code. After you send the message "STOP" to us, we will send you a text message to confirm that you have been unsubscribed. After this, you will no longer receive text messages from us.

If you would like to opt in to receive text messages again, just sign up as you did the first time and we will start sending text messages to you again.

If you would like help with the text messaging service, you can either text “HELP” as a reply message, or contact us.

Carriers are not liable for delayed or undelivered messages.

Message and data rates may apply to each text message that you send to or receive from JINS. Please contact your wireless provider for pricing information for your text or data plan.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

Questions? Please contact us via chat support or email support@us.jins.com

Site Not for Use by Children

Our website, products, and services are not intended for use by children under the age of eighteen (18), and we do not knowingly collect any personal information from children through the website. If you are under 18 years old, you are prohibited by these Terms from sending us any information via our website. However, adults are welcome to use this website with or on behalf of children.

Privacy Policy

JINS has adopted a Privacy Policy that explains how we use and collect information that we gather through our website. Please review the Privacy Policy before using this website. If you do not agree with the Privacy Policy, you may not use this website.

Terms Subject to Change

JINS reserves the right to modify these Terms. Updated or modified Terms will be posted on this website and shall include the date they were last updated. The changes to the Terms shall be effective as of the date they are posted. Your use of this website confirms that you agree to the most current Terms.

Misprints, Errors and Cancellations

JINS endeavors to provide accurate and helpful information on its website. However, sometimes mistakes can happen, so subject to applicable law, JINS: (a) reserves the right to change the goods and services advertised or offered for sale through the website, the prices or specifications of such goods and services, and any promotional offers at any time and from time to time without any notice or liability to you or any other person; (b) cannot guarantee that goods or services advertised or offered for sale on the website will be available when ordered or thereafter; (c) reserves the right to limit quantities sold or made available for sale; (d) does not warrant that all information on the website (including product descriptions or photographs) is accurate or complete; and (e) reserves the right to cancel, to terminate or not to process orders (including accepted orders) if the price or other material information on the website is inaccurate or if the customer is not acting in accordance with JINS policies. If we do not process an order you have made, we will advise you that the order has been cancelled and will either not charge you or will apply credit to the payment type used in the order. Some jurisdictions may not allow the exclusions and disclaimers of certain implied warranties, so some of the provisions of this section may not apply to you.

Customer Passwords

If you use a password to access the website or any portion of it, then you are responsible for maintaining the confidentiality of the password and for restricting access to your computers and devices, and you agree to accept responsibility for all activities that occur on your account or with your password. If you discover that the confidentiality of your account or password has been compromised in any manner, you should immediately contact us.

Information You Provide Us

If you register on our Website, you agree that any information you submit to us will be truthful and accurate. Please refer to our Privacy Policy to understand what information we keep confidential. We will not treat as confidential any information you submit to be posted publicly. You agree not to post any information or images that are illegal, unlawful, defamatory, pornographic, obscene, lewd, harassing, threatening, abusive, or would otherwise reasonably be considered as inappropriate for the website. With regard to information or images that you post or submit publicly to the website, you hereby grant (or warrant that the owner of the content being posted or submitted has granted) to JINS a perpetual, royalty-free, irrevocable, unrestricted, non-exclusive, world-wide, assignable, sub-licensable, right and license to use, copy, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, display and otherwise exploit the postings and/or submissions or any ideas, concepts, know-how or techniques associated with the postings and/or submissions for any purpose whatsoever, commercial or otherwise, using any form, media or technology now known or later developed, without providing compensation to you or any other person, without any liability whatsoever, and free from any obligations by JINS, and you hereby waive all moral rights, or agree, represent and warrant that all moral rights in the postings and/or submissions (including without limitation the rights of paternity, attribution and integrity) are irrevocably waived, in favor of JINS. In the event JINS discovers that any material has been posted that JINS, in its sole discretion, considers inappropriate, JINS may remove such material immediately without any notification.

Dissemination of Harmful Content Prohibited

JINS prohibits the dissemination of any harmful content on its website. The following are considered harmful content: computer and electronic viruses, Trojan horses, electronic worms, time bombs, zombies, cancel bots, and any computer programming routines that may damage, interfere with, surreptitiously intercept or expropriate any system, program, data or personal information. Furthermore, the dissemination of any computer code on the website without the prior written consent of JINS is prohibited.

Disclaimer

THIS WEBSITE AND THE MATERIALS PROVIDED HEREIN ARE PROVIDED ON AN "AS IS" BASIS. JINS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT WITH RESPECT TO THE SITE AND MATERIALS, CONTENT, SERVICES AND PRODUCT ON THIS SITE. JINS DOES NOT REPRESENT OR WARRANT THAT MATERIALS IN THIS SITE ARE ACCURATE OR COMPLETE. JINS IS NOT RESPONSIBLE FOR TYPOGRAPHICAL ERRORS OR OMISSIONS RELATING TO PRICING, TEXT, PHOTOGRAPHY, OR OTHER CONTENT. JINS DOES NOT REPRESENT OR WARRANT THAT THIS SITE OR ITS SERVER(S) ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, EVEN IF JINS OR ITS AUTHORIZED REPRESENTATIVES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOU EXPRESSLY AGREE THAT USE OF THIS WEBSITE, INCLUDING ALL CONTENT, DATA OR SOFTWARE DISTRIBUTED BY, DOWNLOADED OR ACCESSED FROM OR THROUGH THIS SITE IS AT YOUR SOLE RISK.

Limitation of Liability

IN NO EVENT SHALL JINS BE LIABLE FOR ANY DIRECT, SPECIAL, PUNITIVE, EXEMPLARY, INDIRECT OR CONSEQUENTIAL DAMAGES, OR ANY OTHER DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO LOSS OF USE, LOSS OF PROFITS, OR LOSS OF DATA, WHETHER IN AN ACTION IN CONTRACT, TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE), OR OTHERWISE, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR INABILITY TO THE USE OF OR PURCHASE OF PRODUCTS FROM THIS WEBSITE OR THE MATERIALS CONTAINED IN, OR ACCESSED THROUGH, THIS WEBSITE.

IN NO EVENT SHALL THE AGGREGATE LIABILITY OF JINS, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE), PRODUCT LIABILITY, STRICT LIABILITY OR OTHER THEORY, ARISING OUT OF OR RELATING TO THE USE OF THIS WEBSITE EXCEED THE LESSER OF THE ACTUAL FEES PAID TO JINS OR $5.00

SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES. IF THESE LAWS APPLY, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS, MAY NOT APPLY TO YOU, AND YOU MAY HAVE RIGHTS ADDITIONAL TO THOSE CONTAINED HEREIN.

Applicable Law, Jurisdiction, and Venue

By using this website, you agree that all matters relating to these Terms and your use of the website will be governed by the California law, other than its conflict of law rules. Without regard to your location, you further agree that claims or disputes arising out of or relating to these Terms shall be filed and adjudicated only in the federal or state courts located in San Francisco, California.

Revocation of Permission to Use Website

JINS shall have the right, without notice and in its sole discretion, to terminate your license to use this website, and to block or prevent future access to and use of this website if you violate any of these Terms or other JINS policies. Even if JINS terminates your license to use this website, the Terms to which you agreed by using the website (such as applicable law) will remain in effect.

Consent to Email Communication

When you visit the website or send email to us, you are communicating with us electronically. You consent to receive communications from us electronically and agree that we may communicate with you by email or by posting a notice on this website. We do not include details of your personal, financial, or medical information in emails unless you specifically request that we do so. You agree that we may treat specific actions by you, such as checking boxes to receive email updates, sending us an email directly or through the website, or providing us your email address in a telephone message, as a request that JINS communicate with you by unencrypted email. You acknowledge and agree that unencrypted email sent over the Internet is not secure and may be read by others, and you agree that when you request that we send you email you are authorizing us to transmit and disclose your information from time to time in an unencrypted manner.

Severability

If any provision of the Terms is found to be unlawful, void, or for any reason unenforceable, then such provision shall be deemed to be severed from the rest of these Terms and shall not affect the validity and enforceability of any remaining provisions.

Contact Us

If you have any questions or concerns about this terms of use, please contact us.