Whatever the reason for your return or exchange, our process is as simple and stress-free as possible. You can make a return or exchange with us for up to 30-days with your proof of purchase. All items included in the order must be undamaged and purchased in the United States. No return for sale items and orders with manually entered prescriptions or expired prescriptions.

Online Purchases

  • Hold on to the box that came with your items.
  • Contact our Customer Service at 1-800-960-6040 or contact us online. Please have your order number ready to go.
  • We will email you a shipping label at no charge.

You may also drop off your online order at one of our store locations.

Please bring the box and item(s). Online Returns will be refunded at our headquarters, once they have received it from our JINS store. It will be processed in five to seven business days, beginning on the day of the drop-off.

In-Store Purchases

Returning your in-store purchased frames is easy. Just come in with the glasses and Reception Warrant Sheet with the sales receipt stapled. One of our store staff will happily guide you through the return process.