Privacy policy

Site Not for Use by Children

Our website, products and services are not intended for use by persons under the age of eighteen (18), and we do not knowingly collect any Personal Information from children. Please refer to our Terms of Use that prohibit children from sending us information via our website. If we discover that children have sent us Personal Information, we will take all reasonable measures to promptly delete such information. Adults are welcome to place orders on behalf of children.

Changes to the Privacy Policy

JINS reserves the right to modify this Privacy Policy at any time. An updated or modified Privacy Policy will be posted on this website and shall include the date it was last updated. If we make material changes to this Privacy Policy, we will notify affected users by posting a notice on our website and/or via email prior to such use or by other means as required by law. The changes to the Privacy Policy shall be effective as of the date of posting. Your use of this website confirms that you agree to the most current Privacy Policy.

How We Collect Information

We collect information that you voluntarily provide to us and information from your use of our website, JINS APP, and in-store digital services.

Types of Information We Collect

The information we collect when you visit our website depends on things such as your browser settings, what information you actively provide us, and what links you click on. The following information is information that we collect when you choose to provide it to us by actively sending it to us through our website (collectively referred to in this policy as “Personal Information”):

Your name;
Your mailing address;
Your email address;
Your telephone number;
Your eyeglasses prescription;
Your doctor's name and telephone number;
Names you use on social media sites;
Photographs and videos(such as a photo of your face to enable you to try on glasses virtually); and
Credit card information and related billing information.

In addition to the information you actively send us, we may also automatically collect information such as Internet protocol (IP) addresses, the type of Internet browser you are using, your Internet service provider (ISP), the pages through which you entered or exited our website, the path you navigated through our website, the operating system of your computer or device, and date and time information. We collect and store such automatically gathered information on an individual and aggregate basis.

Through our JINS APP, we collect:

Account credentials and authentication information
Profile information (name, email, phone number, address)
Order history and prescription information
Warranty status and claims
App usage data and preferences
Device information and technical data
Pickup ticket information and locker access codes

Through our in-store digital services, we collect:

Information provided during store visit check-ins
Queue management information
QR code scan records
Customer service interaction data
Pickup locker usage data
Digital pickup ticket information
Time and location of pickup

How We Use Your Information

We use information that you provide to us to process your orders, answer inquiries, contact you when necessary, improve customer service, and other internal business purposes. We use the information gathered from your use of the website to analyze website usage trends, administer and improve the website, and compile information about the types of people who visit and use our website. We utilize Google Analytics to help us better understand how users use our website and to make improvements. For more information about Google Analytics, click here.

The JINS Website uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS

We may use information that you provide to us and information from your use of our website, JINS APP, and in-store digital services to:

Process and track your orders and respond to inquiries
Improve customer service and other internal business purposes
Manage your account and preferences
Store and manage your prescriptions
Handle warranty claims
Provide and maintain the JINS APP services
Manage in-store customer queues and appointments
Facilitate the check-in process at our stores
Generate and manage pickup tickets
Control access to pickup lockers
Verify your identity for product pickup and services
Monitor pickup locker usage and security
Improve our in-store customer experience
Send you important updates about your orders or services
Ensure secure and efficient pickup processes
Analyze website usage trends, administer and improve the website, and compile information about the types of people who visit and use our website using Google Analytics. For more information about Google Analytics, click here.
Use cookies to help keep track of items you put into your shopping cart, including any abandoned items in your cart, and send cart reminder messages via SMS.
Send you marketing and promotional communications

Disclosure of Information to Third Parties

We may share your information with third party contractors we have engaged to support our operations. Third party contractors may perform services such as sending emails, maintaining our website, processing and authorizing payment, fulfilling or shipping orders, or analyzing data. Our third party contractors are required to maintain the confidentiality of your information.

Other than as described in this Privacy Policy or with your approval, we do not rent, sell, or otherwise disclose your information to any third parties.

We may share some or all Personal Information collected on this website with our parent company, subsidiaries and corporate affiliates, joint ventures, or other companies under common control with us.

We may share information relating to users of this website with affiliated or unaffiliated third parties on an anonymous, aggregate basis. While this information will not identify any particular individual personally, in some instances these third parties may be able to combine this aggregate information with other data they have about such individuals or that they receive from third parties, in a manner that allows them to identify these individuals personally. The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Cookies

A cookie is a small data file that is stored on your computer or device for record-keeping purposes when you visit a website. Cookies may store information about your preferences or usage of the website. We may link the information we store in cookies to your Personal Information in order to provide a faster and more efficient online experience. You can choose to delete existing cookies and/or disable future cookies. Please note that if you disable future cookies, you may still use our website, but certain functionality or features may be limited. We use both session cookies and persistent cookies on this website.

We use temporary “session cookies” to make it easier for you to navigate our website. We use session cookies to record session information, such as which web pages you have visited, and to track your activity on the website. We also use session cookies to store any passwords used on the website (such as a password associated with your user account), so you don't have to enter your password more than once per session. Session cookies expire when you explicitly log out, or after 90 days from your last login.

We use persistent cookies to track and target the interests of our users to enhance the experience on our website. Persistent cookies remain on your hard drive for an extended period of time. You can delete persistent cookies by following directions provided in your browser's "help" file.

The JINS Website uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS.

Health Information Collection

We maintain the privacy of your health information in accordance with the requirements of applicable federal and state law. Please see our HIPAA Privacy Statement for details about your rights concerning your health information. Any health information we collect from you on this website will be handled in accordance with the terms of our HIPAA Privacy Statement.

California Do Not Track Notice

We do not collect or track your information over time and across third party websites, and therefore we do not respond to “do not track” (DNT) signals. Third parties that have content or services on our website, such a social feature or analytics service, may obtain information about your usage of this website, but these third parties cannot collect any of your personally identifiable information from our website unless you directly provide it to them. We never share your Personal Information with third parties for direct marketing purposes.

Information You Post on the Website

If you post reviews or ask questions on public areas of the website, that information you post may be viewed, collected and used by us, other users of the website, and the public generally. As such, we recommend that you do not post any information that allows others to identify or locate you or that you otherwise do not want to share with the public.

Choosing to Not Receive Promotional Emails

If you do not wish to receive promotional emails or newsletters from us, please let us know by selecting the option to not receive such emails when you create your account. Also, every promotional email or newsletter we send will have a link that allows you to unsubscribe and stop receiving all promotional emails or newsletters in the future.

Please note that even if you choose to not receive promotional emails or newsletters, we may still email you administrative notices about this website or informational notices concerning your product orders or account.

Protecting Your Information

We understand the importance of maintaining the security of your Personal Information, and we follow commercially-reasonable and generally accepted industry standards to protect the Personal Information you submit to us. When you enter sensitive and/or personally identifying information during registration or while using our website, JINS APP, or in-store digital services, we encrypt the transmissions involving such information using secure protocols.

Please note that while we encrypt the data for your protection, we do not guarantee that your information is 100% secure. By sending us data, you are agreeing that we do not guarantee the security of such data, but that we will endeavor to protect it using commercially-reasonable and generally accepted industry standards.

Third Party Sites

This Policy applies only to information collected by this website. This website may contain links to other websites that are not owned or operated by JINS (“Third Party Sites”). We do not provide your information to Third Party Sites, and we do not control the collection or use of any information on or by Third Party Sites. Accordingly, we make no representations about how Third Party Sites use your information. This means that a link from our website to a Third Party Site can take you to a page that does not follow this Policy. If you choose to disclose Personal Information to any Third Party Sites, we encourage you to read the privacy policies of those sites.

Third Party Pixels and Cookies

When you visit our website, log in, register or open an email, cookies, ad beacons, and similar technologies may be used by our online data partners or vendors to associate these activities with information they or others have about you, including your email address. We (or service providers on our behalf) may then send communications and marketing to these email addresses. You may opt out of receiving this advertising by visiting https://app.retention.com/optout.

Your Privacy Rights

Right of Access and Right of Correction

If you have created a user account through our website, you have the ability to access, update and correct Personal Information you have provided in connection with your account by logging into your account through the website.

Right of Deletion

If you would like to delete your account, please contact us using this form or emailing us at support@us.jins.com. Please note that even after your account is terminated or deleted we may retain some or all of your Personal Information as long as we have a legitimate purpose to do so and in accordance with applicable law. We also may retain backup copies of your information on our servers or databases (and/or any authorized third-party servers or databases we use) for legitimate purposes such as assist with any legal obligations, resolve disputes, and enforce our agreements with third parties. In addition, your information may still remain visible to others, including but not limited to any publicly posted information. Termination of your account will not result in the removal of information collected and already put in aggregate form or information that cannot, in our sole discretion, be removed without undue burden to us.

Our Location; Foreign Visitors

The servers for this website are located in the United States. If you are accessing this website from a location outside the United States, please be aware that any information you provide to us or that is collected by us will be transferred to, stored, and processed in, the United States, which may have data protection laws that are less protective than the laws of the jurisdiction in which you reside. If you do not want your information transferred to, processed or maintained outside of the country or jurisdiction where you are located, you should not use our Services.

Rakuten Advertising

Rakuten Advertising may collect personal information when you interact with our digital property, including IP addresses, digital identifiers, information about your web browsing and app usage and how you interact with our properties and ads for a variety of purposes, such as personalization of offers or advertisements, analytics about how you engage with websites or ads and other commercial purposes. For more information about the collection, use and sale of your personal data and your rights, please use the below links.

Privacy policy: https://rakutenadvertising.com/legal-notices/services-privacy-policy/

Your rights: https://rakutenadvertising.com/legal-notices/services-privacy-rights-request-form/

Inquiries

If you have questions or concerns about this Policy, please contact us.