Privacy policy

Site Not for Use by Children

Our website, products and services are not intended for use by persons under the age of thirteen (13). If the Personal Information we collect is found to contain the information of children under the age of 13, we will immediately delete the personal information.

In addition, we do not have actual knowledge that we sell, share, have sold or have shared the Personal Information of any persons between 13 and 16 years of age; however, if we plan to do so in the future, the selling or sharing of Personal Information will not be done unless the consumers between 13 and 16 years of age have affirmatively authorized it. Adults are welcome to place orders on behalf of children.

Changes to this Policy

JINS reserves the right to modify this Policy at any time. An updated or modified version of this Policy will be posted on this website and shall include the date it was last updated. If we make material changes to this Policy, we will notify affected users by posting a notice on our website and/or via email prior to such use or by other means as required by law. The changes to this Policy shall be effective as of the date of posting. Your use of this website confirms that you agree to the most current Privacy Policy.

How We Collect Information

We collect information that you voluntarily provide to us and information from your use of our website, JINS APP, and in-store digital services.

Types of Information We Collect

The categories and sources of personal information we have been collecting and using within the past twelve (12) months (“Personal Information”) shall be as follows.

(a) Information that you provide to us.

The information we collect when you visit our website depends on things such as your browser settings, what information you actively provide us, and what links you click on. The following information is information that we collect when you choose to provide it to us by actively sending it to us through our website:

• Your name;
• Your mailing address;
• Your email address;
• Your telephone number;
• Your eyeglasses prescription;
• Your doctor's name and telephone number;
• Names you use on social media sites;
• Photographs and videos(such as a photo of your face to enable you to try on glasses virtually); and
• Credit card information and related billing information.

(b) Information that we collect or generate about you.

In addition to the information you actively send us, we may also automatically collect information such as Internet protocol (IP) addresses, the type of Internet browser you are using, your Internet service provider (ISP), the pages through which you entered or exited our website, the path you navigated through our website, the operating system of your computer or device, and date and time information. We collect and store such automatically gathered information on an individual and aggregate basis.

Through our JINS APP, we collect:

• Account credentials and authentication information
• Profile information (name, email, phone number, address)
• Order history and prescription information
• Warranty status and claims
• App usage data and preferences
• Device information and technical data
• Pickup ticket information and locker access codes

Through our in-store digital services, we collect:

• Information provided during store visit check-ins
• Queue management information
• QR code scan records
• Customer service interaction data
• Pickup locker usage data
• Digital pickup ticket information
• Time and location of pickup

How We Use Your Information

We use Personal Information that you provide to us to process your orders, answer inquiries, contact you when necessary, improve customer service, and other internal business purposes. We use the Personal Information gathered from your use of the website to analyze website usage trends, administer and improve the website, and compile information about the types of people who visit and use our website. We utilize Google Analytics to help us better understand how users use our website and to make improvements. For more information about Google Analytics, click here.

The JINS Website uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS

We may use Personal Information that you provide to us and Personal Information from your use of our website, JINS APP, and in-store digital services to:

• Process and track your orders and respond to inquiries
• Improve customer service and other internal business purposes
• Manage your account and preferences
• Store and manage your prescriptions
• Handle warranty claims
• Provide and maintain the JINS APP services
• Manage in-store customer queues and appointments
• Facilitate the check-in process at our stores
• Generate and manage pickup tickets
• Control access to pickup lockers
• Verify your identity for product pickup and services
• Monitor pickup locker usage and security
• Improve our in-store customer experience
• Send you important updates about your orders or services
• Ensure secure and efficient pickup processes
• Analyze website usage trends, administer and improve the website, and compile information about the types of people who visit and use our website using Google Analytics. For more information about Google Analytics, click here.
• Use cookies to help keep track of items you put into your shopping cart, including any abandoned items in your cart, and send cart reminder messages via SMS.
• Send you marketing and promotional communications

Disclosure of Information to Third Parties

We have disclosed personal information for business purposes within the past twelve (12) months to the following parties:

*We have not shared or sold personal information to third parties in the past twelve (12) months.

Our Use and Disclosure of Sensitive Personal Data

Without your consent, we do not use or disclose your sensitive personal information for purposes other than those specified in Section 7027, subsection (m) of the CCPA Regulation.

Cookies

A cookie is a small data file that is stored on your computer or device for record-keeping purposes when you visit a website. Cookies may store information about your preferences or usage of the website. We may link the information we store in cookies to your Personal Information in order to provide a faster and more efficient online experience. You can choose to delete existing cookies and/or disable future cookies. Please note that if you disable future cookies, you may still use our website, but certain functionality or features may be limited. We use both session cookies and persistent cookies on this website.

We use temporary “session cookies” to make it easier for you to navigate our website. We use session cookies to record session information, such as which web pages you have visited, and to track your activity on the website. We also use session cookies to store any passwords used on the website (such as a password associated with your user account), so you don't have to enter your password more than once per session. Session cookies expire when you explicitly log out, or after 90 days from your last login.

We use persistent cookies to track and target the interests of our users to enhance the experience on our website. Persistent cookies remain on your hard drive for an extended period of time. You can delete persistent cookies by following directions provided in your browser's "help" file.

The JINS Website uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS.

Health Information Collection

We maintain the privacy of your health information in accordance with the requirements of applicable federal and state law. Please see our HIPAA Privacy Statement for details about your rights concerning your health information. Any health information we collect from you on this website will be handled in accordance with the terms of our HIPAA Privacy Statement.

Information You Post on the Website

If you post reviews or ask questions on public areas of the website, that information you post may be viewed, collected and used by us, other users of the website, and the public generally. As such, we recommend that you do not post any information that allows others to identify or locate you or that you otherwise do not want to share with the public.

Choosing to Not Receive Promotional Emails

If you do not wish to receive promotional emails or newsletters from us, please let us know by selecting the option to not receive such emails when you create your account. Also, every promotional email or newsletter we send will have a link that allows you to unsubscribe and stop receiving all promotional emails or newsletters in the future.

Please note that even if you choose to not receive promotional emails or newsletters, we may still email you administrative notices about this website or informational notices concerning your product orders or account.

Protecting Your Information

We understand the importance of maintaining the security of your Personal Information, and we follow commercially-reasonable and generally accepted industry standards to protect the Personal Information you submit to us. When you enter sensitive and/or personally identifying information during registration or while using our website, JINS APP, or in-store digital services, we encrypt the transmissions involving such information using secure protocols.

Please note that while we encrypt the data for your protection, we do not guarantee that your information is 100% secure. By sending us data, you are agreeing that we do not guarantee the security of such data, but that we will endeavor to protect it using commercially-reasonable and generally accepted industry standards.

Third Party Sites

This Policy applies only to information collected by this website. This website may contain links to other websites that are not owned or operated by JINS (“Third Party Sites”). We do not provide your information to Third Party Sites, and we do not control the collection or use of any information on or by Third Party Sites. Accordingly, we make no representations about how Third Party Sites use your information. This means that a link from our website to a Third Party Site can take you to a page that does not follow this Policy. If you choose to disclose Personal Information to any Third Party Sites, we encourage you to read the privacy policies of those sites.

Third Party Pixels and Cookies

When you visit our website, log in, register or open an email, cookies, ad beacons, and similar technologies may be used by our online data partners or vendors to associate these activities with information they or others have about you, including your email address. We (or service providers on our behalf) may then send communications and marketing to these email addresses. You may opt out of receiving this advertising by visiting https://app.retention.com/optout.

Your Privacy Rights

Under the CCPA, you have the following rights:

(a) The right to know about the personal information collected

You have the right to request that we disclose the following information to you regarding our collection and use of your personal information over the past 12 months:

• Categories of personal information we collect about you;
• Categories of sources of collection;
• Business or commercial purposes for collecting, selling or sharing personal information;
• Categories of third parties to which we disclose personal information; and
• Specific personal information we collect about you.

(b) The right to request deletion of personal information:

You have the right to request that we delete any of your personal information that we have collected from you. Please note that such right is subject to certain exceptions under the CCPA. When we determine to maintain your personal information after your request, we will inform you of the exception applied to your case.

(c) The right to correct inaccurate personal information:

You have the right to request that we correct inaccurate personal information that we maintain about you.

(d) The right to opt-out of the sale or sharing of personal information:

We have not sold or shared your personal information in the previous twelve (12) months, but, if we decide to do so in the future, we will inform you that your personal information will be sold or shared and that you have the right to opt out of that sale or sharing.

(e) The right to limit the use or disclosure of sensitive personal information:

We do not use or disclose sensitive personal information for reasons other than those set forth in section 7027, subsection (m) of the CCPA Regulation, but, if we decide to do so in the future, you have the right to limit the use or disclosure of sensitive personal information by us.

(f) The right to non-discrimination for exercising your rights:

We do not discriminate against you due to the exercise of any of your rights under the CCPA.

Procedures for Request to Exercise Your Rights

If you would like to exercise these rights, please contact us using this form or emailing us at support@us.jins.com. However, please note that, when we process your request, we will need information from you to confirm you are a California resident and to verify your identity.

If you decide to submit a request through an authorized agent, you are required to provide us with a power of attorney directly or via the agent.

Retention Period

Please note that even after your account is terminated or deleted we may retain some or all of your Personal Information as long as we have a legitimate purpose to do so and in accordance with applicable law. We also may retain backup copies of your information on our servers or databases (and/or any authorized third-party servers or databases we use) for legitimate purposes such as assist with any legal obligations, resolve disputes, and enforce our agreements with third parties. In addition, your information may still remain visible to others, including but not limited to any publicly posted information. Termination of your account will not result in the removal of information collected and already put in aggregate form or information that cannot, in our sole discretion, be removed without undue burden to us.

Our Location; Foreign Visitors

The servers for this website are located in the United States. In addition, as we mentioned in “Disclosure of Information to Third Parties”, we disclose your Personal Information to the Group Companies which incorporated in countries other than the United States, such as Japan. Please be aware that any information you provide to us or that is collected by us will be transferred to, stored, and processed in, the United States or other countries such as Japan, which may have data protection laws that are less protective than the laws of the jurisdiction in which you reside. If you do not want your information transferred to, processed or maintained outside of the country or jurisdiction where you are located, you should not use our services.

Rakuten Advertising

Rakuten Advertising may collect personal information when you interact with our digital property, including IP addresses, digital identifiers, information about your web browsing and app usage and how you interact with our properties and ads for a variety of purposes, such as personalization of offers or advertisements, analytics about how you engage with websites or ads and other commercial purposes. For more information about the collection, use and sale of your personal data and your rights, please use the below links.

Privacy policy: https://rakutenadvertising.com/legal-notices/services-privacy-policy/

Your rights: https://rakutenadvertising.com/legal-notices/services-privacy-rights-request-form/

Inquiries

If you have questions or concerns about this Policy, please contact us.