JINS Help Center

Updated 5/27/2024 10:00AM

What is a Valid Prescription?

What is Pupillary Distance (PD) and how can I measure it if it is not provided with my prescription?

What's the highest prescription you can take?

How long will it take to get my glasses online?

How can I check status of my order?

Will insurance be accepted for my purchase?

What is covered under my JINS warranty?

What is the return/exchange policy?

I received my glasses but they're not working out for me.

How long does it take to adjust to my new glasses?

Questions? Please contact us!

*We are currently experiencing high-order traffic delay. Our team is working diligently to process and fulfill all orders as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience as we work to get your JINS glasses to you as soon as we can.

All orders receive free shipping and 30-day returns! We do our best to cut your lenses and build your glasses within a couple of days, but please allow up to two weeks* for your order to be processed (or up to 3-4 weeks for special order lenses).

You'll receive a shipping confirmation email with a tracking number as soon as your order has been shipped. Please allow 24-48 hours after the receipt of the notification for the shipping carrier to update your shipment information. You directly can track your order by logging in to your account.

In-Stock Lenses: 1-2 Weeks

Special Order Lenses: 3-4 Weeks

Ultra Thin Lenses: 5-6 Weeks

What are Special Orders?

• JINS SCREEN DAILY USE with high prescription
• JINS SCREEN HEAVY USE, Tinted, Photochromic, and Polarized lenses
• STANDARD CLEAR lenses with high prescription
• INVINCIBLE lenses
• ULTRA THIN lenses

Questions? Please contact us!

For in-store orders, please contact the respective store directly.

For online orders, you may log in to your account and click on the "ORDERS" heading on the right hand side.

*If you do not have an account, before you place your order please make an account to track your order easily.

Your order can be in one of four stages:

1. Waiting for Prescription / RX Verification

2. Pending Processing (Prescription has been verified; awaiting for shipments team to confirm order)

3. Processing (for in-stock order)

4. Waiting for Lenses (for special ordered lenses)

5. Complete

To check where your order is specified, feel free to view our Order Status page.

Questions? Please contact us!

To ensure the accuracy of your eyewear, we must fully verify your prescription before your order can be finalized and processed.

• 7-Day Verification Window: Your prescription must be verified within 7 days of your purchase. If verification is not completed within this timeframe, your order will be automatically cancelled.

• Status Notifications: Our support team will send you an email notification in advance of any cancellation to help you resolve any pending prescription issues.

Questions? Please contact us!

At this time, we do not offer expedited shipping for online orders. Our priority is ensuring that every pair of glasses is crafted with the highest quality and precision.

Order Processing

Our dedicated team is working diligently to complete your order in a timely manner without compromising our standards. We appreciate your patience as we finalize your custom eyewear.

Need More Details?

For further information regarding delivery timelines and tracking, please visit our order status page or contact our support team!

We're sorry to hear that you did not receive your JINS glasses yet.

If your order is lost or marked as delivered, yet you haven't received it within 2-3 days after the expected delivery date, please reach out to our chat support for assistance in exploring the available options within 14 days of your order's shipment date.

Please be aware that any inquiries made 30 days after the delivery date or in cases where an incorrect address was provided during checkout will not be covered.

*Disclaimer: Incorrect shipping addresses inputted during the ordering process and inquiries past the 30-day mark of your order's shipment date will not covered.

Currently, we only ship within the US. However, if you are shopping from Japan, China or Taiwan, please feel free to visit our family websites:

JINS Japan

JINS China

JINS Taiwan

Questions? Please contact us!

We offer free standard USPS First Class shipping, anywhere in USA!

Questions? Please contact us!

Prescription Requirements

To ensure your order is processed accurately, please verify that your prescription includes the following details:

1. Prescriber’s Information

The document must clearly state the Prescriber’s Name,  Address, and Phone Number.

2. A Valid Expiration Date

• Domestic Orders: Prescriptions are generally valid for up to two years from the date of the exam, unless otherwise specified by your doctor.

• International Orders: Must be dated within two years of the exam to be accepted.

View the example below to see how a standard valid document looks:

3. Pupillary Distance (PD)

The Pupillary Distance is the measurement (in millimeters) between the centers of your pupils. This is essential for aligning your lenses correctly.

• Note: Many providers do not include this automatically.

• Helpful Guide: What is a pupillary distance and how can I measure it if its not provided with my prescription?

Need Assistance?

If you have any questions or need help uploading your document, please don’t hesitate to contact us!

Our partner, 20/20NOW, performs the eye examinations located at four of our JINS stores! The comprehensive, digital eye exams start at $99.

To schedule an appointment, check your preferred location and click “BOOK EYE EXAM”.

Questions? Please contact us!

Your PD (pupillary distance) is the distance between your two pupils, expressed in millimeters. Sometimes the doctor will write two values (for each eye) or one value (for both eyes).

We need this measurement because it helps us position your lens prescription's focus in the right place for your frames.

 Below is an example image of a PD measurement:

If your doctor did not include a PD measurement in your prescription, please feel free to use our online PD measurement tool to measure your PD found in our prescription page.

If you are not comfortable with using our guide, you can reach out to your doctor to take your measurement.

You can also head to the nearest JINS, where our trained opticians will gladly take a measurement for you.

Questions? Please contact us!

Currently, we are able to fill prescriptions with a sphere (SPH) measurement of less than -15.00.

For certain products:

- INVINCIBLE CLEAR lenses: Must have a cylinder (CYL) measurement less than -3.00.
- SWITCH frames: Must have a sphere (SPH) measurement less than +2.25.

Order will be cancelled and customer will be notified via email if a prescription is out of manufacturing range.

Questions? Please contact us!

Eye prescription validity can vary by country and the individual's eye health, but typically, an eyeglass prescription lasts for 1 to 2 years from the date of the exam. The expiration of an eye prescription is based on several factors:

1. Changes in Vision: The human eye can change over time due to factors such as aging, health conditions, or natural progression of visual acuity. Regular check-ups ensure that your prescription matches your current vision needs.

2. Eye Health Monitoring: Regular eye exams are crucial for detecting eye diseases and conditions at an early stage, even if you haven't noticed any changes in your vision. Many eye diseases, such as glaucoma, develop gradually without noticeable symptoms in the early stages.

3. Legal and Safety Reasons: The expiration of prescriptions is also a regulatory measure designed to ensure patients undergo regular eye examinations, which can prevent the use of outdated prescriptions that might no longer be effective or safe.

4. Accuracy of Correction: An up-to-date prescription ensures that corrective lenses (eyeglasses or contacts) are effectively correcting vision to the best possible level, enhancing both the quality of life and safety (e.g., while driving).

The expiration period for an eye prescription encourages regular eye examinations, ensuring that individuals receive appropriate vision correction and maintain optimal eye health. Always consult with your eye care provider to understand how often you should be examined and to keep your prescriptions up-to-date.

Questions? Please contact us!

JINS does not work directly with insurance providers, however, you can claim reimbursement with our itemized receipt if your insurance plan covers out-of-network providers.

Please contact your insurance provider directly to check your eligibility and benefits. For more information, please visit our Insurance page.

Questions? Please contact us!

We accept both HSA (health savings account) and FSA (flexible spending account) as forms of payment for any prescription eyewear, as long as the accounts are affiliated with a major credit card. 

JINS is not responsible for issues with the approval or refund transactions made through HSA/FSA cards.

Questions? Please contact us!

To get an itemized receipt for in-store or online order, please send us an email or chat of your sales receipt with the order number along with your name and email.

Questions? Please contact us!

The transaction will be processed as JINS Eyewear US INC.

Questions? Please contact us!

Please be advised that JINS no longer offers gift cards for purchase. If you have an existing gift card from a previous purchase, you may experience technical difficulties during your in-store purchases due to recent system upgrades.

Questions? Please contact us!

We are committed to standing by the quality of our products and offer a reliable warranty policy to support this commitment. Here's a straightforward summary: 

- Lenses are covered by a one-time, 1-year limited warranty against all manufacturing defects.
- Frames are also covered by a one-time, 1-year limited warranty against all manufacturing defects.

Additionally, your warranty includes coverage for specific issues with your JINS frames, such as:

- Loss or discoloration of nose pad rubbers (e.g., turning green)
- Snapped nose pad metal
- Breaking or loss of temple sleeves
- Missing screws in any part of the frame

Please note, the warranty does not cover scratches, heat or physical damage, lost items, or any tampering with the product (such as using glue).

Should you need to utilize our warranty, please visit your nearest JINS store or contact our online support anytime for assistance. We're here to help!

Questions? Please contact us!

RETURNS AND EXCHANGES:
Whatever the reason for your return or exchange, our process is as simple and stress-free as possible. You can make a return or an one-time exchange with us for up to 30-days with your proof of purchase. All items included in the order must be undamaged and purchased in the United States. No return for sale items and orders with manually entered prescriptions or expired prescriptions.

Please note that once you have exchanged your glasses or frame, the new item selected will be considered final sale. This means that subsequent exchanges will not be possible, and the transaction will be non-refundable. Additionally, if your frame was originally out of stock and you are choosing a new frame style, this policy still applies.

We encourage you to thoroughly consider your choices before making an exchange/return to avoid any inconvenience.

ONLINE PURCHASES:

• Hold on to the box that came with your items.
• Contact our online support via email or chat and provide your order number to us.
• We will email you a shipping label at no charge.
• You may also drop off your online order at one of our store locations.

Online Returns will be refunded at our headquarters, once they have received it from our JINS store. It will be processed in five to seven business days, beginning on the day of the drop-off.

IN-STORE PURCHASES:

Bring your glasses to any of our JINS stores, with the sales receipt with you. One of our store staff will happily guide you through the return process!

Questions? Please contact us!

If you wish to replace your lenses onto your old glasses, The Lens Replacement Service can be done starting at $90 service fee + any additional fees if you choose a lens option.

Sample Lens Option Total Fees (including service fee):

Clear (Single Vision) - $90 

JINS Screen Daily Use (Single Vision) - $150 

Progressive Clear - $210

If choosing an additional lens option, feel free to view the How it Works page for pricing (promotional offers do not apply to the lens replacement service). You can email/chat to us to get started!

Online Orders

Lens Exchange Service Process:

1) Contact us by chat or email regarding the lens replacement service. We'll have you provide us your information and further details regarding the service fees.

2) Our team will provide you a paypal invoice with the fee + any additional lens options.

3) Once paid, we will order your lenses (processing time depends on lens option/prescription). We will need you to ship your glasses to us so we can manufacture your new lenses into your frame! *Special Orders will take 2-3 weeks to arrive.

4) Once manufactured and quality checked, we will contact you regarding the shipment of your glasses.

Note: Service is applicable to JINS glasses only.

In-Store Orders

Simply bring your eyewear to any JINS location. A member of our team will be happy to assist you with the exchange process.

Questions? Please contact us!

No worries, we have your back!

For inquiries adjusting to your prescription lenses, there is a two week adjustment period for any newly received prescription glasses (applies for same or updated prescription). Do not switch back and forth between old and new glasses - this will make the adjustment time longer.

For inquiries regarding the fitment of your frame, we provide a complimentary virtual online fitting service at the comfort of your home! To schedule an appointment, please click here!

If you are located at a nearby JINS store location, simply bring your glasses with you and ask any staff member for a fitting adjustment and you should be well on your way with a pair of glasses that fit uniquely to you.

Changed your mind? Whatever the reason for your return or exchange, our process is as simple and stress-free as possible. You can make a return or exchange within 30 days! Your original receipt is required for all returns and exchanges. (Items must be undamaged and purchased in the United States; no return for finale sale items).

Questions? Please contact us!

Each country has their own policy on warranty. For JINS glasses purchased outside of the US (Japan, China and Taiwan), we assist you based on the US warranty, not the location the glasses were purchased in. Please note that there is no warranty coverage for purchases made in JINS Philippines since they are franchised. 

JINS USA Rules:

1. No returns or exchanges will be issued. No exceptions.

2. For any warranty claim, a receipt or warranty is required.

3. Frame warranty: only covered for an obvious defects within one year of purchase. We offer free frame exchange only if the exact same product is available at JINS US.

4. Lenses warranty: we do not accept any warranty for lenses. If you would like to replace the lenses, your glasses will be subjected to our standard lens exchange service (and a valid doctor's prescription is required).

Questions? Please contact us!

Yes, however, this service is available in-store only and acceptance of your frame is up to the discretion of a manager on site. (Due to material and/or condition, not all frames may be accepted.)

For your Non-JINS glasses, the lens exchange can be done with $150 lens exchange fee, plus the price of the lenses of your choice. For your JINS glasses, kindly refer to here for our lens replacement services.

Questions? Please contact us!

We display the Prop 65 warning because of the Bisphenol-A (BpA) found in polycarbonate lenses and some of our frame materials.

California Proposition 65, also known as the Safe Drinking Water and Toxic Enforcement Act of 1986, was created to protect California’s drinking water from contamination. California publishes a list of chemicals known to cause cancer, birth defects, or other reproductive harm, which is updated once a year. Recently, a chemical known as bisphenol A, BpA, was added to this list. BpA as many of you know, is found almost everywhere – food containers, compact discs and DVDs, bicycle helmets and electronic equipment. With only trace amounts of BpA detected in a polycarbonate lens and plastic eye wear frame, how much exposure are you really getting? The studies have shown that most exposure to BpA is largely ingested and that any exposure through skin contact is negligible.

Click here for more information about Proposition 65.

Questions? Please contact us!

All of our stores are on a walk-in basis availability!

For store hours and eye exam appointment availability, please check our locations page.

Questions? Please contact us!

If your lenses are in-stock, your glasses will be ready in 30 minutes! In our stores, we have these lenses readily available to be made in 30 minutes with your JINS frame:

• Single Vision Clear 
• Single Vision JINS Screen Daily

For Special Ordered lenses (which will take 3-4 weeks for completion):

• Progressive Lenses
• Bi-focal Lenses
• Tinted Lenses
• Higher Prescription Lenses 
• Made in Japan Invincible Lenses

Questions? Please contact us!

We strive to offer as large a selection as possible in our stores and carry items based on the needs of the surrounding community, so not all JINS items will be found in-stores. We will gladly check to see if an item is offered in a store near you!

Questions? Please contact us!

With so many variables to consider, it can feel impossible to pick the right glasses for your face. Thankfully, we're here to help. This guide will discuss how your glasses should fit, what criteria to consider, and what types of glasses best fit which face shapes.

FACE SHAPES:

Nothing is more important than choosing glasses that compliment your face shape. Each face fits into one of four categories: Oval, Round, Square, or Heart. The easiest way to find your face shape is to look into a mirror and trace your face, but if you're having trouble you can always ask a friend for a second opinion!

OVAL FACE SHAPE:

Oval faces are longer, narrower, and usually have a rounded chin. Oval faces are fairly universal, but someone with an oval face may prefer a slightly wider frame in order to complement their face.

ROUND FACE SHAPE:

Round faces are widest in the cheekbones and are as long as they are wide. Round faces can benefit from styles with sharper edges, such as Squares or Wellingtons. Someone with a rounder face should try frames with contrasting, angular shapes.

SQUARE FACE SHAPE:

Square faces are wider than average with stronger, flatter jawlines. Since these faces have sharp edges, people with square faces should try a frame with softer features.

HEART FACE SHAPE:

Heart faces have wider foreheads, smaller chins, and high cheekbones. To offset a narrower chin, try frames with a wider length such as oval-shaped or heart shaped.

 

Questions? Please contact us!

To ensure maximum comfort and the best possible visual alignment, we offer three distinct fitment options tailored to different facial structures.

1. Standard Fit

This is the industry-standard fit found across most retailers. It is ideal for individuals with higher or more prominent nose bridges, providing a secure and balanced feel.

2. Low Bridge Fit

Also known as Asian Fit or Global Fit, these frames are specifically designed for individuals with lower nose bridges. They feature larger, specialized nose pads to:

• Prevent the frames from sliding down the nose.

• Keep the glasses from resting too low on the face or touching the cheeks.

3. Adjustable Fit

Designed for versatility, these frames feature straight temple arms and a fixed nose bridge. While they are a comfortable solution for a wide range of face shapes, they may not be suitable for everyone.

Selecting Your Fit: If you typically find that glasses slide down your nose or rest on your cheeks, we recommend exploring our Low Bridge Fit collection. For most other wearers, the Standard Fit remains the most common choice.

Questions? Please contact us!

We’re here to help! Our dedicated support team is available via live chat to assist you with any questions or concerns you may have regarding your order, prescription, or our collections.

How We Can Assist:

• Order Status: Get real-time updates on your purchase.

• Prescription Help: Guidance on entering or verifying your prescription.

• Style Advice: Assistance in selecting the perfect frame and fit for your needs.

Ready to talk? Simply click the chat icon at the bottom of your screen to connect with a representative.

We also have a Virtual Try On feature that will instantly and automatically detect the size of your face. Easy as that!

For details on our various lens options, such as JINS Screen Blue Light or Sunglasses Lenses, please visit our Lens Guide!

The following is a chart listing the type of high-index lenses you will receive with your glasses based on your spherical power. We have determined these lens recommendations by optimizing the balance between visual acuity and lens thickness for your convenience.

(+) Sphere Prescription:

±0 --> +4.00 = 1.60 HIGH-INDEX PLASTIC

+4.00 --> +8.00 = 1.67 HIGH-INDEX PLASTIC

(-) Sphere Prescription:

±0 --> -5.00 = 1.60 HIGH-INDEX PLASTIC

-5.00 --> higher = 1.67 HIGH-INDEX PLASTIC

-8.00 --> -12.00 = 1.74 HIGH-INDEX PLASTIC

*1.74 index is available only for Single Vision clear lenses, and it is not always guaranteed to offer to all prescriptions with sphere power -8.00 and  high cylinder power of -2.00. Also, depending on your selection of lens option, the high index availability is limited. 

The following outlines lens characteristics and additional lens options:

1.60 High-index Plastic Lens Characteristics

• Designed to be durable

• Better visual acuity

1.67 High-index Plastic Lens Characteristics

• Designed for strong prescription

• Thinner, Lighter

Questions? Please contact us!

On the EYEGLASSES heading at the top of our main page, you will find an array of categories that we offer here at JINS:

After clicking on a category, you can also find various filters and a drop-down sorting option to specify your needs:

We also have a Virtual Try On feature that will instantly and automatically detect the size of your face. Easy as that!

Questions? Please contact us!

We appreciate your interest in our collections. Please review the details below regarding frame availability and restocking schedules.

Restock Timelines

Replenishment schedules vary depending on the specific frame style and color. Because these timelines are subject to change, we are unable to provide specific dates for when an out-of-stock item will return.

Stay Informed

To receive the latest updates on product restocks, new arrivals, and exclusive promotions, we recommend signing up for our newsletter. This is the most efficient way to stay informed about our current inventory.

Need a Recommendation?

If you are looking for an alternative, we are more than happy to help you find a similar style. Our team can assist you in exploring our diverse range of collections to find the perfect pair for your needs. Please contact us!

While we do not currently offer an at-home trial program, we provide a convenient digital alternative to help you find your perfect look.

Try Before You Buy

You can use our Virtual Try-On feature available for most of our frame styles. This tool allows you to see how different shapes, colors, and sizes complement your face shape from the comfort of your home.

How to Use It:

1. Browse our collection and look for the "Virtual Try-On" icon on the product page.

2. Use your camera to see a real-time digital overlay of the frames.

3. Compare multiple styles to ensure you feel confident in your selection before purchasing.

Tip: If you prefer an in-person experience, you can always visit one of our retail locations to try on our full range of collections and receive personalized fitting advice.

Questions? Please contact us!

Ordering your perfect pair of JINS eyewear is simple. Follow these four steps to complete your purchase:

1. Select Your Frames

Browse our diverse collection of styles. Once you have found your ideal pair, click on it to begin the customization process.

2. Choose Your Lenses & Options

Select the Lens Type that best fits your vision needs:

• Single Vision: Corrects one field of vision (either Distance or Reading).

• Progressives: Corrects three fields of vision within a single lens.

• Readers: Standard magnification for near-vision tasks.

• Non-Prescription: High-quality lenses for style and eye protection.

Next, choose a Lens Option (such as Blue Light filters or Transitions) that fits your lifestyle. For a detailed breakdown of our technology, please refer to our Lens Guide.

3. Select a Case

Choose a case to protect your new eyewear. Consider our Case for Causes

($5); 100% of these proceeds are donated to non-profit organizations dedicated to improving global vision.

4. Provide Your Prescription

After adding your items to the cart and proceeding to checkout, you will need to provide a valid prescription.

A valid prescription must include:

• Prescriber’s information (Name, Address, and Phone Number).

• A current, unexpired date.

• Pupillary Distance (PD): If you do not have this measurement, you can use our PD measurement tool to measure your PD. Please make sure you save this information for the future!

Submission Options:

• Upload: Attach a digital copy directly to your order (or select a saved file). Before uploading, please make sure that it is a valid prescription.

• Email Later: Complete your purchase now and email the prescription to us afterward.

• Doctor Outreach: Provide your clinic's contact info, and we will verify the details for you.

• Manual Entry: You may enter your details manually; however, please note that all manual-entry orders are Final Sale and ineligible for returns or exchanges unless a manufacturing defect is present.

Need Assistance?

If you have any questions during the checkout process, please reach out to our support team via live chat or email. We are here to help you see the world more clearly! Please contact us!

We can turn any eyeglasses into prescription sunglasses!

At your chosen frame's page, click SELECT LENSES, where there will be multiple options from sunglass lenses, photochromic lenses, and color tint lenses.

Note: Remember to submit a valid prescription!

For more information regarding our various types of tinted lenses, visit here.

Looking for a modern, yet practical option? Take a look at our JINS SWITCH collection, which are regular glasses with a magnetic clip-on sunglasses attachment!

Questions? Please contact us!

1) Select your desired EYEGLASSES frame.

2) Chose SELECT LENSES on your desired pair.

3) Select NON-PRESCRIPTION:

Once you choose non-prescription, you can pick any lenses option you desire (clear, blue light, tint, etc...)

Questions? Please contact us!

1) On your desired frame,, click on SELECT LENSES. Among the options, select READERS.

2) Select your preferred strength*.

*For powers stronger than +2.00, please reach out to our team directly..

Questions? Please contact us!

To ensure timely processing and delivery, we are unable to modify an order once it has been placed.

How to Make Changes

If you need to adjust your prescription, frame selection, or lens options, the current order must be canceled, and a new order must be placed with the desired updates.

Next Steps

If you need to cancel your order to make an adjustment, please contact our support team immediately. We will assist you with the cancellation process so you can place your corrected order as quickly as possible.

Note: Because we begin crafting your custom eyewear shortly after purchase, we recommend reaching out as soon as possible to ensure the cancellation can be processed before production begins.

Please contact us!

If you are interested in purchasing our frames without a prescription, we are happy to accommodate your request. All frame-only orders include non-prescription lenses at no additional cost.

How to Order

To complete your purchase for frames only, follow these steps during the customization process:

1. Select your desired frame style.

2. Under the Lens Type & Usage menu, select the Non-Prescription option.

3. Proceed to checkout as usual.

Questions? Please contact us!

Have a discount code? Put it to use!

DURING CHECKOUT, you will see a summary of the items you will be purchasing. Below that is the option to insert a discount code. This option is available via SHOP PAY and CHECKOUT AS GUEST:

Make sure your code is applicable to your purchase as some codes have restrictions. Once you insert your code, click "Apply". You will see the new calculated price applied to your order.

Continue to checkout your order by filling out your shipping/payment/prescription information.
Note: You will not be able to apply a discount code once your order has been placed. You will need to cancel and reorder.

Questions? Please contact us!

When you get a new pair of glasses, you're probably excited to try them on and check out your new look. But, like many people, you might find yourself asking, “Why do my new glasses make me dizzy?”

It can take a few days or weeks to get used to new glasses, especially when you have a new prescription. A significant change in prescription or switch to bifocals or progressive lenses can mean a longer adjustment period. In some cases, this can cause more discomfort while your eyes get used to your new specs. However, after you adapt, you'll be able to wear your new glasses without any trouble and look stylish while correcting your vision.

Adjusting to glasses can cause a range of symptoms, which vary based on your prescription. Some of the most common complaints include:

• Headache
• Eye strain
• Dizziness
• Nausea
• Blurriness
• Distortion (more common in high-index lenses for farsightedness)
• Fishbowl effect (more common for high-index lenses for nearsightedness) in which the edges of your field of vision appear curved or bent
• Problems with depth perception

New prescriptions can lead to sensations of dizziness, nausea, or headaches as the brain adapts to enhanced depth perception and clearer vision. he adaptation process may be influenced by changes in frame size or shape, potentially impacting how the glasses feel or affect your vision. While many individuals adjust to their new glasses quickly, persistent symptoms after a week warrant a consultation with an optometrist. For a smoother transition, consistently wear your new glasses from morning, allowing your eyes and brain to adapt more comfortably to the changes. If these problems are intense or extend beyond a couple of weeks, it’s advisable to have your prescription reevaluated by an eye care professional.

Questions? Please contact us!

We're very sorry to hear that. Accidental damages are not covered under our one-year warranty, but we are happy to help you find the same or similar frame.

For non-accidental damages, feel free to email us detailed images of your glasses, and we will determine the available options for you.

Questions? Please contact us!

While we don't have a fix to buff your scratched lenses, nor it is covered via our one-year manufacture defect warranty, you may replace the lenses through our Lens Replacement Service, which can be done starting at $90 service fee + any additional fees if you choose a lens option.

Sample Lens Option Total Fees (including service fee):

Clear (Single Vision) - $90 

JINS Screen Daily Use (Single Vision) - $120 

Progressive Clear - $180

If choosing an additional lens option, feel free to view the How it Works page for pricing (promotional offers do not apply to the lens replacement service). You can email/chat to us to get started!

Note: Service is applicable to JINS glasses only.

Questions? Please contact us!

We appreciate your interest in our JINS Switch collection. Please review the following information regarding the availability of our magnetic sunglass attachments.

Availability & Replacement Policy

• Not Sold Separately: At this time, JINS Switch magnetic plates are not available for individual purchase on our website.

• Limited Replacements: Because these attachments are specifically paired with their corresponding frames during production, we are unfortunately unable to provide standalone replacements for lost or damaged plates.

Looking for a Specific Style?

If you are searching for a particular Switch plate or have questions about your current frame, please contact us! We would be happy to check our current inventory for you or assist you in exploring our latest JINS Switch collections.

Pro Tip: To ensure the longevity of your JINS Switch set, we recommend storing your magnetic plate in its protective sleeve when not in use.

Sometimes a screw gets loose or something gets bent on accident - we know these things happen and we will do our best to help you maintain your eyewear in its best shape.

All nose pad changes, screw tightening/replacements, and adjustments can be made in-stores at absolutely no cost to you.

For customers shopping with us online, please contact us to determine the best course of action for your glasses.

For more tips and information, please visit our maintenance guide!

Questions? Please contact us!

Wearing our JINS SCREEN (blue light) lenses for everyday use is generally considered safe and can be beneficial for reducing eye strain and discomfort, particularly for individuals who spend extended periods in front of digital screens. Blue light lenses are designed to filter out a portion of the high-energy blue light emitted by electronic devices such as computers, smartphones, and tablets. 

However, it's essential to consider a few factors:

1) Comfort and Clarity: Some people may find wearing blue light lenses all day uncomfortable or may experience visual distortion. If you notice any discomfort or changes in vision clarity, it's advisable to consult an eye care professional.

2) Balanced Protection: While blue light lenses can be beneficial, they should not replace other good eye care practices, such as taking regular breaks from screen time, practicing the 20-20-20 rule (looking at something 20 feet away for 20 seconds every 20 minutes), and maintaining proper lighting and ergonomics in your workspace.

3) Personal Preference: Ultimately, whether wearing blue light lenses all day is suitable for you depends on your individual needs, preferences, and comfort level. Some people may prefer to wear them consistently, while others may choose to wear them only during specific activities or times of the day.

If you have any concerns about using blue light lenses or experience any discomfort while wearing them, it's best to consult with an eye care professional who can provide personalized advice based on your specific situation.

You can find more details about our JINS SCREEN lenses here.

Questions? Please contact us!

The frequency of eye exams can vary based on age, health, and risk factors for eye diseases. Here's a general guideline:

• Children: It's recommended that children have their first comprehensive eye exam at 6 months of age, another exam at age 3, and again at the start of school. School-aged children should have an eye exam at least every two years if no vision correction is required. Children who need eyeglasses or contact lenses should be examined annually or as recommended by their eye doctor.

• Adults (ages 18 to 60): Adults should have a comprehensive eye exam at least every two years. However, those who require vision correction or have a risk for eye diseases may need more frequent exams.

• Seniors (age 61 and older): Seniors should have an annual eye exam to check for age-related eye problems like macular degeneration, glaucoma, and cataracts.

These are general recommendations. Individuals with specific risk factors such as diabetes, a history of eye diseases in the family, or those who have experienced eye injuries may need more frequent eye exams. It's important to follow the advice of your eye care professional regarding how often you should have an eye exam.

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Progressives are only available in-store at this time.

Progressive lenses, often referred to as "multifocals," provide a sophisticated solution for those who require correction for multiple viewing distances within a single pair of eyewear.

The Progressive Advantage

Unlike traditional bifocals or trifocals, which feature distinct viewing zones separated by visible lines, progressive lenses offer a seamless transition between prescriptions. This technology allows for clear vision across three primary fields:

• Distance Vision: For driving, walking, and far-off objects.

• Intermediate Vision: Optimized for computer use and dashboard viewing.

• Near Vision: Specifically for reading and close-up tasks.

Progressive vs. Bifocal Lenses

Why Choose Progressives?

Progressive lenses eliminate the inconvenience of switching between different pairs of glasses for various tasks. They provide a more natural viewing experience and a modern, aesthetic appearance by removing the visible lines associated with older lens technologies.

Note: If you are transitioning to progressive lenses for the first time, your eyes may require a brief adaptation period to get used to the seamless focal zones.

Check your prescription to see if there is an ADD power. If there is no ADD power, then you do not need progressives.

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Astigmatism is a common eye condition that happens when the cornea or lens of your eye isn't perfectly round. This tiny difference in shape means that light doesn’t focus as it should on the back of your eye, making things look blurred or wavy at any distance. It’s like a camera that can't quite get the focus right. 

One of the main challenges for those with astigmatism is driving at night. In low light conditions, focusing on objects becomes more difficult, and the glare from various light sources can worsen the blurriness and distortion associated with astigmatism. The more lights there are on the road, such as headlights, taillights, streetlights, and illuminated signs, the more pronounced the blurring of vision due to glare overload. Consequently, people with astigmatism might struggle with judging distances, seeing clearly in their peripheral vision, and navigating through dimly lit areas.

Here is an image that compares normal vision with how vision might be affected by astigmatism during a night scene. The left side shows a clear view of a street with streetlights, while the right side demonstrates the blurring and distortion typical of astigmatism, especially noticeable with the lights. The severity depends on your astigmatism.

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High index lenses, with a refractive index between 1.59 and 1.74, offer a more effective solution for vision correction than standard lenses due to their ability to bend light more efficiently. These lenses address vision problems caused by the misalignment of the eye's natural lenses, which leads to blurred vision, by altering the light's path to ensure focused and clear vision. Their superior light-bending capability allows for a design that is both thinner and lighter, making them especially suitable for individuals with strong prescriptions, as they provide enhanced comfort and aesthetic appeal without sacrificing visual clarity.

Here are 5 signs that you stand to benefit from making the upgrade to high index lenses:

1) You Have a Strong Prescription. High index lenses are especially beneficial for those with strong prescriptions, as they can greatly reduce lens thickness, often by more than half compared to standard lenses. They are not exclusive to high prescriptions and may also benefit conditions like astigmatism, regardless of prescription strength. It's important to consult an eye care professional to determine the most suitable lens type for your specific vision needs. For more information about all the types of lenses you can choose from, check out the JINS lens guide.

2) You're Tired Of Wearing Heavy Glasses That Won't Stay Put. If your glasses often slip down your nose, consider lighter lenses and check the fit of your frames first, as improper fit can cause slipping. If problems persist despite a good fit, high index lenses may help, and choosing frames made from lightweight materials can enhance comfort.

3) You're Frustrated By The "Bug-Eye" Effect. People often desire to look and feel good with their eyewear. Thick lenses can create an undesirable bug-eyed look due to their curvature, but high index lenses, with their aspheric design, are thinner at the center, avoiding this issue. If you're bothered by the bug-eyed effect from thick lenses, switching to high index lenses can offer a more flattering appearance.

4) You Want More Choices In Frames. Finding the perfect eyeglass frames can be challenging when your prescription requires thick lenses, which may not fit well or look good, especially in slender, metal frames. High index lenses, being thinner and lighter, can solve this by fitting into a broader range of frame styles, giving you more flexibility and the ability to choose the frames you truly want.

5) You're Dealing With Unexplained Eye Strains. Correct prescription glasses can still cause eye strain as they alter light focus, leading to fatigue with constant use. High-index lenses, suitable for strong prescriptions, may lessen this strain by more evenly distributing light, helpful for light-sensitive eyes. If experiencing eye strain, consult an eye doctor to exclude other causes, and consider high-index lenses for potential relief.

Which frames are best for high index lenses?

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Prism lenses are special glasses that help fix issues with how eyes line up and work together. They work by bending the light that comes into the eyes, making sure it hits the right spot on the back of the eye. This helps correct problems like double vision or eyes that don't point in the same direction. These lenses make it easier for people to see clearly without straining their eyes or tilting their head in uncomfortable ways, improving both comfort and clarity of vision.

Imagine someone who sees double images when they try to focus on objects either near or far. This might happen because their eyes aren't aligning correctly—a condition called strabismus, where one eye may drift inward, outward, upward, or downward relative to the other eye. In such a case, the person might be prescribed glasses with prism lenses.

The lenses would be crafted with a specific orientation and strength of prism, depending on the direction and severity of the eye misalignment. For instance, if a person's right eye tends to drift outward, the prism in the lens for that eye would be positioned to bend light inward towards the nose, helping to realign the image with the left eye's view.

The result is that when they wear their glasses, the images from each eye are adjusted to overlap correctly, eliminating the double vision and allowing them to see a single, clear image. This can significantly improve their daily activities like reading, driving, or working on a computer.

Here's what it looks like in a prescription:

Prism: The measurement of prism correction is expressed in diopters, ranging from 0.5PD upwards (e.g., 1.0PD, 1.5PD). This measurement indicates the degree of eye misalignment that needs correction. If a high level of correction is needed, it can be divided between both eyes since proper alignment involves both.

Base: The placement of the prism in your lenses depends on the nature of your double vision. It can be positioned vertically or horizontally, either in one or both lenses. Placement options include the outer edge of the lens (Base Out, BO), the inner edge (Base In, BI), the top (Base Up, BU), or the bottom (Base Down, BD).

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Polycarbonate lenses are a type of eyeglass lens material that is known for its durability, safety, and clarity. They were originally developed for use in aerospace applications and have since become popular for eyewear due to their robust properties. Here are the key features and benefits of polycarbonate lenses:

Impact Resistance: Polycarbonate lenses are up to 10 times more impact-resistant than plastic or glass lenses. This makes them an ideal choice for safety glasses, sports eyewear, and children's glasses, as they are less likely to shatter upon impact.

UV Protection: These lenses inherently provide protection against harmful ultraviolet (UV) rays. This makes them beneficial for both indoor and outdoor use, protecting eyes from the potential damage caused by UV light.

Lightweight: Polycarbonate lenses are thinner and lighter than traditional plastic lenses, which enhances comfort, especially for those who wear glasses for extended periods.

Optical Clarity: While slightly less optically clear than the highest quality glass or high-index lenses, polycarbonate lenses still provide excellent clarity for the majority of prescriptions and are suitable for most users.

Due to these properties, polycarbonate lenses are particularly recommended for individuals who are involved in high-impact activities or require extra protection for their eyes, making them a versatile and practical choice in various eyewear applications.

Polycarbonate lenses are available upon special request.

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